Privacy Policy.
Privacy Policy
Effective Date: 7th July 2025
1. Purpose
At Neurospicy Support Network, we are committed to protecting the privacy and personal information of everyone we work with. We operate ethically and in line with the Privacy Act 1988 (Cth) and relevant Australian privacy principles.
This policy outlines how we collect, use, store, and share your information—so you know exactly what’s happening with your data.
2. Who This Policy Applies To
This policy covers all individuals who interact with us, including:
NDIS participants and clients
Family members or carers of clients
Support workers or contractors
Website visitors and people submitting enquiries
3. Changes to This Policy
We may update this policy as our business grows or privacy laws change. The most recent version will always be available on our website. Please check back from time to time to stay informed.
4. What Personal Information We Collect
The type of information we collect depends on how you engage with us:
Clients and Participants
Name, address, phone, email
Date of birth
NDIS plan type (agency, plan, or self-managed)
Health and medical information
Disability and support needs
Emergency contact details
Preferred routines and goals
Billing and invoicing details
Support Workers and Contractors
Name, address, phone, email
Qualifications, training and experience
Police check, Working with Children Check (WWCC)
ABN and invoicing details
Emergency contact info
Website Visitors and Enquiries
Name and email address (if submitted via contact form)
Any other info you choose to share with us
5. Sensitive Information
We may need to collect sensitive details, such as health, disability, or medical info, to support you properly.
We only collect this information with your informed consent, and we treat it with the highest level of care. You can withdraw or update your consent at any time by contacting us.
6. Why We Collect Your Information
We only use your personal information to:
Provide you with the support services you’ve requested
Communicate with you about appointments, changes, or needs
Create service agreements and manage billing
Meet legal, tax, or regulatory obligations
Coordinate with NDIS plan managers or authorised parties (with your consent)
7. How Your Information Is Shared
We only share your personal information when necessary, including:
With other service providers (e.g. allied health, plan managers), but only with your consent
With government agencies when legally required
With IT or admin service providers who help us run our business (they’re bound by confidentiality too)
We never sell or trade your personal data.
8. How We Store and Protect Your Information
Your data is stored securely using digital systems with encryption, password protection, and restricted access.
We take all reasonable steps to keep your personal information safe from:
Unauthorised access
Loss or theft
Misuse or accidental disclosure
While no system is 100% hack-proof, we regularly review our security practices to minimise risk.
9. Accessing or Updating Your Information
You have the right to request access to the personal information we hold about you. You can also ask us to correct any incorrect or outdated details.
To do so, just get in touch using the contact info below. If we can’t fulfil your request (e.g. due to legal obligations), we’ll explain why in writing.
10. Website Cookies and Tracking
Our website may use cookies to collect general browsing data. Cookies help us:
Improve your browsing experience
Understand which pages are most useful
Analyse website traffic
Cookies don’t personally identify you, and you can disable them through your browser settings if you prefer.
11. Questions or Complaints
If you have any questions about this policy or how we handle your data, please contact us. We're committed to resolving any concerns promptly and transparently.'
Contact Details:
📧 Email: neurospicysupportnetwork@outlook.com
📍 Location: Port Macquarie, NSW
📞 Phone: 0434 509 760
🌐 Website: www.neurospicysupportnetwork.com