Privacy Policy.

Privacy Policy

Effective Date: 7th July 2025

1. Purpose

At Neurospicy Support Network, we are committed to protecting the privacy and personal information of everyone we work with. We operate ethically and in line with the Privacy Act 1988 (Cth) and relevant Australian privacy principles.

This policy outlines how we collect, use, store, and share your information—so you know exactly what’s happening with your data.

2. Who This Policy Applies To

This policy covers all individuals who interact with us, including:

  • NDIS participants and clients

  • Family members or carers of clients

  • Support workers or contractors

  • Website visitors and people submitting enquiries

3. Changes to This Policy

We may update this policy as our business grows or privacy laws change. The most recent version will always be available on our website. Please check back from time to time to stay informed.

4. What Personal Information We Collect

The type of information we collect depends on how you engage with us:

Clients and Participants

  • Name, address, phone, email

  • Date of birth

  • NDIS plan type (agency, plan, or self-managed)

  • Health and medical information

  • Disability and support needs

  • Emergency contact details

  • Preferred routines and goals

  • Billing and invoicing details

Support Workers and Contractors

  • Name, address, phone, email

  • Qualifications, training and experience

  • Police check, Working with Children Check (WWCC)

  • ABN and invoicing details

  • Emergency contact info

Website Visitors and Enquiries

  • Name and email address (if submitted via contact form)

  • Any other info you choose to share with us

5. Sensitive Information

We may need to collect sensitive details, such as health, disability, or medical info, to support you properly.

We only collect this information with your informed consent, and we treat it with the highest level of care. You can withdraw or update your consent at any time by contacting us.

6. Why We Collect Your Information

We only use your personal information to:

  • Provide you with the support services you’ve requested

  • Communicate with you about appointments, changes, or needs

  • Create service agreements and manage billing

  • Meet legal, tax, or regulatory obligations

  • Coordinate with NDIS plan managers or authorised parties (with your consent)

7. How Your Information Is Shared

We only share your personal information when necessary, including:

  • With other service providers (e.g. allied health, plan managers), but only with your consent

  • With government agencies when legally required

  • With IT or admin service providers who help us run our business (they’re bound by confidentiality too)

We never sell or trade your personal data.

8. How We Store and Protect Your Information

Your data is stored securely using digital systems with encryption, password protection, and restricted access.

We take all reasonable steps to keep your personal information safe from:

  • Unauthorised access

  • Loss or theft

  • Misuse or accidental disclosure

While no system is 100% hack-proof, we regularly review our security practices to minimise risk.

9. Accessing or Updating Your Information

You have the right to request access to the personal information we hold about you. You can also ask us to correct any incorrect or outdated details.

To do so, just get in touch using the contact info below. If we can’t fulfil your request (e.g. due to legal obligations), we’ll explain why in writing.

10. Website Cookies and Tracking

Our website may use cookies to collect general browsing data. Cookies help us:

  • Improve your browsing experience

  • Understand which pages are most useful

  • Analyse website traffic

Cookies don’t personally identify you, and you can disable them through your browser settings if you prefer.

11. Questions or Complaints

If you have any questions about this policy or how we handle your data, please contact us. We're committed to resolving any concerns promptly and transparently.'

Contact Details:
📧 Email:
neurospicysupportnetwork@outlook.com
📍 Location: Port Macquarie, NSW
📞 Phone: 0434 509 760
🌐 Website:
www.neurospicysupportnetwork.com